The tickets were for Fleetwood Mac, but they actually were a passport for my mother. With a new, stylish design that fits in the palm of your hand, there’s space to store, organize, and I'd never see my mother happier or watch her anger dissolve faster. Compatible with USB-C and USB-A, the My Passport for Mac drive comes equipped to connect with todays latest technology. The My Passport for Mac drive is trusted, portable storage that perfectly complements your on-the-go lifestyle. Every journey needs a passport.Compatible with USB-C and USB-A, you can quickly drag and drop files from your device. Maybe someone else has seen this issue and might be able to help! I’m pasting below all of the troubleshooting steps I performed based on my interactions with WD Customer Support.Whats more, My Passport for Mac comes with built-in hardware encryption and password protection to keep your data safe and private. Since my device reached End of Support in 2013, there really isn’t anything more they can do.
D My Passport How To Make WDPlug in your WD My Passport’s USB cable into its Micro USB B port. Turn On Your Mac And Log In. And the issue remains the same.How To Make WD Passport Work On Mac And Windows 1. Specification Since I submitted my Incident, I have upgraded my iMac to macOS Big Sur version 11.3.Please note that I have connected the 3TB device into the same USB port on this iMac as the one I have currently plugged the My Passport into, and the USB port functions correctly with the 3TB device.The My Passport drive was accessible and functioning properly approximately 2 months ago on my old 2009 iMac running OS X El Capitan. You can that a different Western Digital device is connected correctly, it is a 3TB device that is formatted as 2 volumes, one for regular use, and one used specifically for Time Machine Backups. When connecting it to the iMac, it spins on, like it should, and the tiny light comes on, but nothing happens on the iMac to actually recognize the device.I am including a screenshot of Disk Utility, where you can see that nothing appears for the device. 3.There is no error to capture in a screen shot, because the device is not recognized at all. Or your Mac may give you a message asking whether you would.I will provide a response for each step listed in the article. I have not tried another USB cable, because 1) it is a special cable that is needed to connect this My Passport device, and 2) it worked just fine with my old iMac.I went through all of the steps that were possible in the article/link you provided. And as stated above, it connected properly to my old iMac. 5) As I already stated, it worked on my old iMac. 4) I turned off the iMac, let it restart, waited a full hour, and then retried connecting the device, and it still did not work. 3) I have tried multiple USB ports on my new iMac and the results are the same, and other devices function properly in each of those USB ports. 2) As stated above, I did not change out the cable because it is not a standard USB cable and the device worked fine on my old iMac. MacOS is Big Sur all current (11.3). My WDeasystore 4TB was recognized on my 2019 MacBook Pro 16-inch using a USB-C to USB 3 adapter. 6) Since it showed up correctly on my old iMac, the device has not failed.I have a similar problem. I am not contacting Apple about this issue, this is a Western Digital My Passport issue. Driver for mac windows 10(As I write this, a Time Machine backup just completed to a similar. All worked before and continue to work with other drives. At first the emptied drive was still visible to Disk Utility, just missing the containers as if the disk had never been erased, formatted, and used without apparent trouble.I have used 3 different cables. Shortly thereafter first one, then all three of the backup APFS containers have disappeared without being deleted. The pattern of vibration varies as if the firmware is trying to do something. It can be felts spinning and vibrating, LED flashing. The drive powers up every time. Under no condition is the presence of the WDeasystore drive seen by Disk Utility. Also tried running Disk Utility from Recovery mode (cmd-R on re-booting). This WDeasystore drive is only 1 week old.) Disk Utility runs after normal boot for my administrative user. They have no explanation to offer for the disappearing containers, stating that APFS is supposed to be more robust that the older Mac OS (Extended) file system.Whenever the new drive is connected to the computer the cursor turns into the spinning beachball and nothing works when clicked. Now the whole drives and its containers are invisible, having disappeared.AppleCare has been consulted several times. The formerly used APFS containers were previously functional on the 2011 computer. I wanted to ask a question of the people here since no one has mentioned it yet.Q: Those of you having problems, have you checked to see if there is a firmware update for your drive? WD will periodically send out firmware updates. As soon as the drive is unplugged, the spinning beachball ceases and all other applications, clicks, and keystrokes start working again.I’m writing in response to this posting rather than others reporting invisible drives with versions of OS X or macOS because of the similarity to description including the spinning beachball cursor.Just jointed the community today. Even opt-cmd-ESC does not work to access the Force Quit menu. It is impossible to correctly eject the drive for two reasons: it is not seen, and the computer is unresponsive. So hopefully I can give feedback that applies to both sides.Well, based on the problem I’ve read about on this thread, the Hardware should at least show up in Disk Utility, even if the volume doesn’t mount on the desktop. However, that machine is rarely used anymore, and the iMac is my main computer for now.Hope this helps someone, I know coming to a place like this everyone is on a different experience level and some just don’t want really deep technical solutions. I also have a late 2013, 13: MacBook Pro with Big Sur, and the Passport Drives have worked on that as well when I’ve needed to use it. I didn’t own the 12 TB My Book before last Friday, so can’t speak about it prior to my current setup, but the Passports have worked fine since Big Sur 11.0.1, and even Catalina and Mojave, etc. You can legally virtualize macOS from version Lion to Big Sur without needing the Server version. There are a couple suggestions I can give you:If you know how to work with Virtual Machines, you can use VMware Fusion 12 for free (for personal use.). From what I’ve read, your drive works, but NOT on Big Sur. So I’ll leave it at this for now until I get further feedback as to what you’re comfortable with doing, and go from there.Unfortunately, at least for me, My Passport doesn’t show up under Disk Utility at all.In the past, I used Parallels and had Windows 7 installed. Just reading this thread suggests people here may not have a lot of technical experience with dealing with drives, so I don’t want to go overboard here with suggesting things that could make things worse, if you don’t know what you’re doing. For a VM you can connect the drive directly to the VM via the USB and bluetooth settings so it will function natively in that guest OS.You could also try safe mode on the Mac, boot while holding shift.If this was a desktop drive (not the passport drive) I would suggest taking the drive out of the enclosure from WD, and either put it in a drive dock, or buy another enclosure from some place like amazon, Newegg, etc. You could also use Linux if you know how, just to simply confirm the drive still works.What you would want to do is chose whichever guest OS, or alternative Host OS, you want to work with, make sure the drive mounts on that platform and install the necessary WD tools. I’ve exhausted every suggestion available on via apple. Are you on the Apple Communities at all? I’ve been working on there to get some help, and so far, I’m still stuck…trying to reinstall El Capitan on that machine. It was that old, and my Time Capsule would no longer power up, which is why I removed the hard drive, and I just figured it wasn’t worth it to me, with newer technology and faster connections available, etc.But, you sound like an awesome resource for another issue I am having with my old iMac (27" Late 2009 model).
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